DELIVERY INFORMATION

Home delivery

Delivery will be confirmed at checkout

Great news, shipping is currently free for all orders over INR 5000. Orders under INR 5000 will be charged for shipping per order.

*Exceptions apply – Please allow extra days for local holidays, Indian national holidays, weekends and sale time. Collection may be required where duties are payable.

Additional delivery information

In most cases your whole order will be shipped at the same time, however it may be in separate parcels. Exceptions are – Delayed items. When part of the order is delayed, in which case the delayed items will be dispatched as soon as stock becomes available without any extra costs.

Shipping to an alternative address other than the account address is not currently available.

We are currently unable to deliver to PO Box Addresses; all orders need to be delivered to a residential address.

TRACKING MY ORDER

Once your order is on its way, you’ll receive a tracking number via email.

To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.

 

I HAVE A PROBLEM WITH MY DELIVERY

I haven’t received my order

Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.

 

An item is missing from my parcel

If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.

Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.

I’ve received the wrong item

We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.

 

FAULTY ITEMS

I’ve received a faulty item

We’re really sorry you’ve received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.

My item has become faulty

We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.

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