Order & Return

RETURNS KEY INFORMATION

How can I return an item?

You can return any unused items within 28 days of receipt by post, using the returns label on the back of your dispatch note. Postage must be paid by the sender and will not be refunded by MM. (This does not affect your statutory rights).

All returns should be sent via post to:
Asaf Ali Road
New Delhi
110002
India

If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All products can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless it is faulty.

Products can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.

When will I be credited for the returned items?

Items are refunded to your card or any referred payment gateway when they reach a MM warehouse.
Please allow 28 days for the refund to show on your card.

DO I PAY FOR RETURNS?

Yes, we don’t offer free returns at the moment. Postage must be paid by the sender and will not be refunded by MM.

CAN I EXCHANGE AN ITEM

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.

REFUNDS INFORMATION

When will I receive my refund?

As soon as the returns are received at our warehouse, they will be automatically refunded within 28 days (from the day you sent your return parcel) to the method of payment used for the order.

You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you paid using another payment method, please check with the payment provider/issuer to locate the refund.

I haven’t received my refund

You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.

If you paid using another payment method, please contact the payment provider/issuer to locate the refund.

Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we’ve not received your item(s). If you didn’t choose a tracked service for the return and only have a postage receipt, you’ll need to file a claim with the postal service directly.

HELP WITH RETURNS

I’ve lost my returns note

Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.

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